Return & Refund Policy

1. Order Cancellation


Order cancellation is subject to the following conditions:

Unpaid Orders


If your order has not been paid yet, you may cancel it directly on your own or contact our support team for assistance.

Paid Orders


For paid orders, you may request a full refund by canceling within 48 hours after payment.

Once the order has been processed, packaged, or shipped, cancellation will no longer be available.

To cancel a paid order, contact us as soon as possible at:

service@saafsbh.com

2. Return & Exchange Policy


We provide a 30-day return and exchange policy, valid from the date you receive your kitchenware item.

Return Eligibility


To qualify for a return or exchange:

  • The item must remain unused and in its original condition
  • It must be returned in its original packaging
  • The request must be submitted within 30 days of delivery
  • A valid proof of purchase is required
  • Returns without prior approval will not be processed

3. How to Request a Return or Exchange


Please submit a request to service@saafsbh.com with the following information:

  • Order number
  • Items you want to return or exchange
  • Reason for the return or exchange
  • Clear photos or videos (if the item is damaged or defective)

Once your request is approved, we will provide the return address.

Please send the item back within 7 days after approval and provide the return tracking number.

4. Return Shipping Costs


Customer Responsibility


If the return is caused by personal reasons (changed mind, wrong choice, no longer needed, etc.), the customer is responsible for the return shipping fee.

Merchant Responsibility


If the kitchenware is defective, damaged, or incorrect upon arrival, we will cover all return shipping costs and arrange a replacement or full refund.

5. Refund Process


Once we receive and inspect the returned item:

  • Refunds will be issued to your original payment method within 5 business days
  • A confirmation email will be sent once the refund is completed
  • The actual arrival time depends on your bank or payment service

Partial Refund Conditions


A partial refund may be provided if:

  • The item shows damage from improper use
  • Original packaging or accessories are missing or damaged

6. Undelivered or Delayed Refunds


If you have not received your refund:

  1. Check your original payment account
  2. Contact your bank or card issuer
  3. If the issue remains unresolved, contact us at service@saafsbh.com

7. Contact Us


For inquiries about orders, returns, or refunds:

  • Phone: 
    00852-3719859
  • Email:
    service@saafsbh.com
  • Return address: 
    799 Chun King Road, Fo Tan, Sha Tin District, Hongkong